PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
[We accept the following methods of payment]
※Please understand that there may be changes in price due to currency exchange rate. The final purchase amount is fixed at the exchange rate that was reflected at the time of payment. No further payment or difference will be charged or refunded due to changes in exchange rate after purchase
Asia - Purchase over $100: Free Shipping - Purchase below $100: $10 USD All other countries - Purchase over $200: Free Shipping - Purchase below $200: $10 USD ※ This is based on the total amount of your purchase. Countries included in Asia - Australia, Brunei Darussalam, Cambodia, Chinese Mainland 中国大陆, Hong Kong SAR 港特别行政区, Indonesia, Japan, Laos, Macau SAR 澳门特别行政区, Malaysia, Myanmar, New Zealand, Philippines, Singapore, Taiwan Region 台湾地区, Thailand, Vietnam, Mongolia, Bangladesh, Bhutan, India, Maldives, Nepal, Sri Lanka. - Shipping couriers may change depending on the situation. ※ Shipping couriers are constantly changing at the moment due to internationally ongoing issue of Covid-19. Please contact CS team for detailed information. - Parcels are only dispatched on business days.
[Track Orders] - Once your order is shipped out, you will receive an email regarding tracking information. You can also find information on your shipment at My Account > My Orders. - Please be informed that order placed right before day-offs and holidays in Korea may be delayed. - Please contact our CS team if you still have not received your parcel after 2 weeks from the date tracking number is given. [Shipping and customs] - It takes about 7-10 business days for the products to be prepared. If you order hot items, there could be further delay in preparation. Once products are dispatched, it might take 1 to 2 weeks to get delivered. (Keep in mind that delivery may be delayed due to external factors such as customs clearance, import related inspections, and etc.) - International shipments may be subject to import taxes, duties, and customs fees, which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient - You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them. - Please be aware that any customs clearance related charges and customs duties are the responsibility of the customers, EVEN with the free shipping promotion orders. - Customs policies vary widely for every country so please check with your local customs office directly to see if they do in fact apply duties and or taxes to your imports. Not knowing your country's regulations can result in your order incurring high import duties, the delivery being delayed or even returned. - Due to complex and ever changing customs policies we cannot guarantee the items you are ordering are permitted for import into your country. Therefore, it is important that you become familiar with the customs laws in your country before placing an order. Please check with your customs office to see if you can import the items, and if any additional licenses or permits are needed. Orders that are seized or delayed by customs are the responsibility of the customer and not Vnut.
We ask you for a careful examination prior to your purchase (e.g. size, color, or etc.)
Any inquiries regarding the products should be made within 14 days from the day the delivery was completed.
※ Please be noted that you should put your order number in returning parcel to make the process faster.
[Exchange / Return due to customers’ "change of mind"]
- In any circumstance as "change of mind" won't be accepted to exchange / return the product.
[Exchange / Return policy for defective and wrongly shipped items]
- Please contact our Customer service center within 14 days after receiving your package and send us return tracking number in 3 business days.
- While making an inquiry to our Customer Service Center include the following information to hasten the process:
※ Order number, Order list, barcode of all the items, a picture of the item, a picture of defect part
- For any exchanges/ returns of defective or wrongly shipped items: the shipping fees will be borne by Vnut.
Please kindly pay for return fee in advance as COD cannot be used for international shipping. The amount will be refunded to the customers once parcels are arrived at our inventory and checked by the relative team.
- If any of your item(s) is missing in your parcel, please contact our CS team within 14 days from you receive the box. When contacting us, please send us the pictures described below.
※ Order number, Order list, Picture of the box, Picture of all items you received, Pictures of each barcode of the item
- If confirmed of missing, we will send you the product right away, however, some products may go out-of-stock.
- All the costs related with re-sending will be borne by Vnut.
[Out of stock refund]
- When a product you ordered is sold out, we notify you via your registered e-mail address. This means that your product is sold out from the market and is no longer available for shipping.
- Due to the fast-paced fashion industry in Korea, popular products quickly sell out. We try our best to most efficiently notify our customers and update our system as frequently as possible to prevent such cases,
but because Vnut runs a zero-inventory system to offer better prices to our customers, these instances are sometimes inevitable. We sincerely apologize for such inconvenience.
[The followings are not eligible for returns/exchange]
- Any items reported after 14 days from the date of receiving
- Any item from which the tags have been removed, regardless of if they were defective on arrival
- Customized or handmade items
- Items having trace of scent, cigarette, perfume, use, wash, or alterations.
- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damages, even if the item was defective upon arrival
- All goods returned without previous notice or in spite of return denial by our CS team will not be accepted
※ All refunds will be made directly back to the corresponding credit card.
Vnut reserves the right to refuse returns when the above conditions are not met.
[Refund policy for unclaimed packages]
- In case the customer fails to claim the package and it gets returned to Vnut due to [absence of addressee/wrong or insufficient address],
the round-trip shipping fee based on actual shipping fee rate of each courier will be deducted from the refund.
- In some cases, depending on the shipping cost, the parcel may be discarded; those the customers will be held responsible for the loss caused and no refund will be issued.
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